Shipping charges are calculated based on the weight of the total package, the requested shipping speed, and the travel distance. 

 

Shipping fees are not calculated based on the value of the order or the quantity of the items in the order.  

Countries outside the U.S. may charge you additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.  

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Do you ship internationally?

Yes. We are currently shipping to more than 100 international countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom, and many others.

 

We also ship to the 50 United States, U.S. territories, and military PO boxes. If you are interested in placing an order and we do not currently ship to your country, please contact our customer service team

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Shipping Methods & Transit Times

 

When you place an order, you can select one of the following shipping methods. Transit times and details are listed below. 

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• Standard Shipping - LEAST EXPENSIVE. Contiguous U.S. Only. 3-5 business days.

• 3-Day Shipping - Contiguous U.S. Only. UPS 3-day Select. Guaranteed 3 business days.

• 2-Day Shipping - Contiguous U.S. Only. UPS 2-Day Air. Guaranteed 2 business days.

• Next-Day Shipping - Contiguous U.S. Only. UPS Next-Day Air. Guaranteed 1 business day.

• Postal Shipping - AK, HI, P.O. Boxes, APO, FPO, and U.S. Territories. 3-25 business days. 

• International - For all Canada, UK, Australia, etc. orders. 5-25 business days. Now with door-to-door tracking.

• Downloadable - Instant access. For downloadable/digital products.

• NOTE: Overnight, 2-Day and 3-Day packages are given priority status and are packed and shipped first. If you are in a hurry, please select one of these methods. Any orders that are Overnight, 2-Day or 3-Day will ship on the same business day if they are ordered before 12:00 noon MST. They will ship the next business day if they are placed after 12:00 noon MST.

• Due to security alerts, weather, and other unforeseen circumstances, the United States Postal Service (USPS) and UPS may not honor their guaranteed delivery under rare extenuating circumstances.

  For your protection, we track and insure orders. In the unlikely event that an order is lost, misdirected, or damaged in transit, you can contact the USPS or UPS directly. You should also notify us immediately if you receive products damaged in shipping, and take a picture of the damaged delivery if possible. We will make sure you are taken care of.

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International Customs, Duties, and Taxes

 

You are responsible for assuring that the product can be lawfully imported to your destination country. International orders (shipped to countries outside of the United States) may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are levied once a shipment reaches your country and must be borne by the recipient. We have no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information. When customs clearance procedures are required by your country, it can cause delays beyond our delivery estimates. 

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When can I expect to receive my order?

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As soon as your order is placed we do everything possible to have your order processed, packaged, and shipped as quickly as possible. Take into consideration the distance between our store in Arizona to your destination. We know you are anxious to get your orders and start creating, so we strive to get your order to you as quickly as possible and we make sure it leaves our place to yours.

Any orders that are 3-Business Day, 2-Business Day, or Next-Day are shipped the same business day if they are ordered before noon MST and will ship the next business day if they are placed after noon MST.

Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.

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Tracking Your Order

 

When your order ships from our warehouse, you will receive email with complete information on what was shipped and a valid tracking number. That number can be used to track your package in transit. If you have already placed an order and would like to track it, you can also track your order directly from our website.  

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Processing Times

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It usually takes less than 1 business day from the time your order is received by our warehouse for the order to be processed, packed, and ready for shipping. NOTE: "Overnight", "2-Day" and "3-Day" packages are given priority status and are packed and shipped first. If you are in a hurry or need guaranteed delivery dates, please select one of our expedited methods. These orders will get shipped out on the same day if they are ordered before 12:00 noon MST and will ship the next business day guaranteed if they are placed after 12:00 noon MST. 

Please note that if your billing address is different from your shipping address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.

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